Refund Policy

Returns

Return eligibility depends on the delivery country and the reason for the return.

For orders delivered to the United States, Canada and other countries outside the European Union and the United Kingdom, we do not accept returns because the customer changed their mind or selected the wrong size, color, product or address.

Customers in the European Union and the United Kingdom may return eligible items under the 14-day return conditions stated below.

To qualify for an eligible return, the item may be inspected or tried on as it would be in a physical store. However, it must not have been worn or used beyond what is reasonably necessary to inspect it.

The item must remain unwashed, unaltered and undamaged, with the original tags attached where possible. Proof of purchase is required.

To request a return, contact us at info@snappymood.com. We will provide the return instructions and the correct return address.

Returns sent without contacting us first may be delayed or sent to an incorrect location.

Customers are responsible for return shipping costs unless the item is damaged, defective, misprinted or incorrect, or applicable law requires otherwise.

Original shipping costs are non-refundable unless required by law.

These conditions apply unless mandatory consumer law in the customer’s country provides otherwise.

Damaged or Incorrect Items

Please check your order when it arrives. Contact us as soon as possible if the item is damaged, defective, misprinted or incorrect.

Include your order number and clear photos of the issue.

After reviewing your request, we will provide an appropriate solution in accordance with applicable law. This may include a replacement or refund at no additional cost.

Please do not return a damaged, defective, misprinted or incorrect item unless we ask you to do so.

Wrong Size, Color or Product

We do not offer direct exchanges.

For orders delivered to the United States, Canada and other countries outside the European Union and the United Kingdom, we do not accept returns or exchanges when the customer selected the wrong size, color or product and the item was produced correctly.

Customers in the European Union and the United Kingdom may return an eligible item within the applicable 14-day period.

The customer is responsible for the return shipping costs. After the return has been approved, a new order may be placed for the preferred item.

Please check the size guide and product options carefully before ordering.

Incorrect Order or Delivery Information

Please check your order and delivery information before completing your purchase.

We cannot guarantee changes after an order has entered production.

For orders delivered outside the European Union and the United Kingdom, we do not provide a free replacement or refund when an incorrect size, product, quantity, address or other order information was provided by the customer.

Customers in the European Union and the United Kingdom may still exercise any applicable cancellation or return rights described in this Refund Policy.

If an order must be produced or shipped again because the customer provided incorrect or incomplete information, additional production and shipping costs may apply.

This does not apply when the error was caused by us, our production partner or the shipping carrier.

Non-Returnable Items

Products personalized with customer-provided names, text, images or other custom details cannot be returned unless they arrive damaged, defective, misprinted or incorrect, where an exception is permitted by applicable law.

Gift cards cannot be returned where permitted by applicable law.

Items that have been worn or used beyond reasonable inspection, washed, altered or damaged after delivery are also not eligible for return.

Sale and discounted items follow the same return conditions as regularly priced items.

European Union and United Kingdom

Customers whose orders are delivered within the European Union or the United Kingdom may notify us within 14 days after delivery that they wish to cancel an eligible order, without providing a reason.

After notifying us, the item must be returned within 14 days.

The item may be inspected or tried on as it would be in a physical store. However, it must not have been worn or used beyond what is reasonably necessary to inspect it.

The item must remain unwashed, unaltered and undamaged, with the original tags attached where possible.

Customers are responsible for the return shipping costs.

Where required by law, the refund will include the original standard delivery costs.

Additional costs for express or upgraded shipping are not refundable.

This cancellation right does not apply to personalized or customized products where an exception is permitted by law.

Your statutory consumer rights are not affected.

Refunds

We will notify you after we have received and inspected your return.

Approved refunds will be issued to your original payment method without undue delay and within the period required by applicable law.

For returns from the European Union, the refund will be processed within 14 calendar days after you notify us of your decision to cancel.

We may withhold the refund until we have received the returned item or valid proof that it has been sent back, whichever occurs first.

For returns from the United Kingdom, the refund will be processed within 14 calendar days after we receive the returned item.

If no return is required, the refund will be processed within 14 calendar days after the claim has been approved.

Your bank or payment provider may require additional processing time.

Contact us at info@snappymood.com if you have not received your refund within 15 business days after it was approved.

Company: FM-Deal
Snappy Mood is a tradename of FM-Deal
Website: SnappyMood.com
Address: Thorbeckelaan 601, 2564 CE, The Hague, The Netherlands
CoC: 27194074
VAT number: NL002042520B57
Email: info@snappymood.com
Phone: +31 70 250 5724