Refund Policy

Return Eligibility

We accept returns and exchanges within 14 days of delivery.

To qualify:

  • Items must be returned within the 14-day return window.
  • Items must be unworn, unwashed, unused, and in their original condition.
  • All original tags, where applicable, must still be attached.
  • Items must not show signs of wear, stains, damage, odors, washing, or alterations.
  • We may request clear photos or video to confirm the condition of the item before approving a return.
  • Do not send returns without contacting us first. Returns sent without approval may be refused or delayed.

If a return is initiated for reasons attributable to the customer, such as ordering the wrong size or changing their mind, the customer is responsible for the costs associated with the return shipment, including shipping fees and any applicable customs duties, import taxes, or customs clearance charges.

The exact amount of these fees depends on the carrier or shipping service selected by the customer.

Failure to pay applicable shipping, customs duties, taxes, or clearance fees may result in the package being refused, abandoned, or returned by customs authorities. If the return does not reach the designated return address, we may be unable to process the refund.

If the item received is damaged, defective, or incorrect due to an error on our side, the customer will not be responsible for the return shipping costs.

We reserve the right to reject returns that do not meet these conditions.

How to Initiate a Return or Exchange

  1. Email us at: info@snappymood.com

Please include:

  • Order number
  • Reason for the return or exchange
  • Photos or video of the item when requested, especially for damaged, defective, or incorrect products

  1. We will review your request and provide you with the appropriate return address and return instructions.

  2. Once your return has been shipped, please send us the tracking number so we can follow the shipment.

Note: Unless the product is damaged, defective, or incorrect due to an error on our side, you are responsible for the return shipping costs. We do not provide prepaid return labels unless otherwise agreed.

Refunds

  • Once your return arrives and has been inspected, we will notify you whether your refund has been approved.
  • If approved, your refund will be processed to the original payment method used at checkout.
  • Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.
  • Original shipping costs, customs fees, import duties, and other charges paid by the customer are generally non-refundable unless required by applicable law or the return is caused by an error on our side.
  • A refund may be refused if the item has been worn, washed, damaged, altered, or returned in a condition different from when it was delivered.
  • Returns requested outside the 14-day return period may not be accepted, except where applicable consumer law provides otherwise.

If an order is returned to us because an incorrect or incomplete shipping address was provided, or because delivery was refused by the customer, additional shipping or handling costs may apply.

Exchanges

  • If you received the wrong item or need a different size, contact us at info@snappymood.com.
  • Follow the same return procedure described above and clearly state which item and size you would like instead.
  • Exchanges are subject to product and size availability.
  • If the exchange is requested because the customer selected the wrong size or product, the customer is responsible for the return shipping costs.

If we sent an incorrect, damaged, or defective product, we will cover the reasonable costs required to resolve the issue.

Damaged, Defective or Incorrect Items

If your T-shirt, sweatshirt, hoodie, cap, or other Snappy Mood product arrives damaged, defective, or incorrect:

  • Contact us as soon as possible after receiving your order.
  • Email clear photos or video showing the issue to info@snappymood.com.
  • Include your order number and a short description of the problem.
  • Once the issue has been reviewed and approved, we will arrange an appropriate solution, such as a replacement or refund.
  • Depending on the situation, you may not be required to return the defective or incorrect item.

Non-Returnable Items

Returns may not be accepted if:

  • The return request is submitted after the applicable return period, unless required otherwise by consumer law.
  • The item has been worn, washed, used, stained, damaged, altered, or modified after delivery.
  • The item is not returned in its original condition.
  • Required tags or packaging have been removed where this prevents the product from being resold.
  • The product was customized or personalized specifically for the customer, where applicable law permits such products to be excluded from returns.

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Rejected Returns

If a returned product does not meet our return conditions, we may reject the return.

Where possible, the item can be sent back to your original shipping address. Any additional shipping costs associated with returning a rejected item to you may be your responsibility.

Product Quality Support

We want Snappy Mood products to arrive in the condition and quality you expect.

If you believe your T-shirt, sweatshirt, hoodie, cap, or other product has a manufacturing or printing defect, please contact us at info@snappymood.com with your order number and clear photos of the issue.

We will review the problem and determine the appropriate solution. This product quality support is separate from the standard 14-day return and refund policy.