Shipping Policy

1. Processing & Delivery

Orders are typically processed within 1–5 business days after payment has been confirmed.
After dispatch, estimated delivery typically takes 7–15 business days, depending on the destination, local courier operations, customs processing, and other delivery conditions.
Shipping costs are calculated and displayed at checkout before the customer completes the order.
Snappy Mood products, including T-shirts, sweatshirts, hoodies, and caps, may be fulfilled from different partner fulfillment facilities depending on product availability and the delivery destination.
Once your order has shipped, you will receive tracking information by email.
Depending on the destination, orders may be delivered by carriers such as DHL, FedEx, UPS, USPS, or local delivery partners.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather conditions, or other circumstances outside our control.

2. Order Cancellation

You may request cancellation shortly after placing your order by contacting us at info@snappymood.com.
Because our products may enter the production and fulfillment process quickly, cancellation cannot be guaranteed once production or processing has started.
If your order has already entered production or has been shipped, it can no longer be cancelled.
If cancellation is still possible, we will confirm this by email and process any applicable refund to the original payment method.

3. Returned to Sender

An order may be returned to the sender if:

The shipping address provided by the customer is incorrect or incomplete.
The customer refuses the delivery.
The package is not collected from a carrier or local collection point within the required timeframe.
Delivery cannot be completed after the carrier has made the required delivery attempts.

If an order is returned to us or to one of our fulfillment partners because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply if the customer requests reshipment.

We will contact you where possible to determine whether the order can be reshipped.

If additional shipping charges are required, we will inform you of the amount before reshipping the order.

Any reshipment costs are separate from the original shipping costs paid for the order.

A refund may be reduced by shipping or handling costs that were incurred because of an incorrect address, refused delivery, or failure to collect the package, where permitted by applicable law.

If a package cannot be returned to our fulfillment facility and is disposed of or otherwise declared unrecoverable by the shipping carrier, we may be unable to provide a refund or replacement unless required by applicable consumer law.

4. Delivered but Not Received

4.1 Packages Marked as Delivered but Not Received

If the tracking information states that your package has been delivered but you cannot locate it, please first:

Check around your property and any safe delivery locations.
Ask household members or neighbours whether they accepted the package.
Check with reception, building management, or your local collection point where applicable.
Contact the shipping carrier using the tracking number provided.

Once a carrier marks a shipment as delivered, we may need to request an investigation with the carrier before issuing a replacement or refund.

Please contact us at info@snappymood.com with your order number and tracking information if the package still cannot be located.

The carrier may request additional information or written confirmation from the customer as part of its investigation.

Once the required information has been received, we can assist with submitting or following up on the claim where applicable.

Carrier investigations may take several business days. We will contact you when we receive an update or final decision from the carrier.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Please carefully check your:

Full name
Street and house number
Apartment or unit number, where applicable
ZIP or postal code
City
State or province, where applicable
Country

If an order is delayed, returned, lost, or undeliverable because an incorrect or incomplete shipping address was provided at checkout, Snappy Mood cannot guarantee a free replacement or refund.

However, if the package is returned and can be reshipped, we may offer a reshipment option.

A reshipment fee may apply to cover the additional shipping costs.

The exact reshipment cost depends on the destination, package, and current carrier rates.

Reshipments will only be processed after:

Confirmation from the customer.
Payment of any applicable reshipment fee.

We do not cover additional costs resulting from shipping information entered incorrectly by the customer, except where required by applicable law.

6. Pick-Up from Carrier or Collection Point

Customers are responsible for monitoring their tracking information.

In some countries, packages may need to be collected from a post office, parcel shop, carrier location, or other collection point.

Customers are responsible for collecting the package within the timeframe specified by the carrier.

If a package is not collected and is returned to the sender, additional reshipping costs may apply.

If the carrier disposes of an unclaimed package instead of returning it, we may not be able to provide a replacement or refund unless required by applicable law.

7. Customs, Duties & Import Taxes

Depending on the destination country, customs duties, import taxes, VAT, or other fees may apply.

Where these charges are not already collected during checkout, they are the responsibility of the customer.

Snappy Mood does not control customs charges imposed by local authorities.

Customs processing may also cause additional delivery delays.

8. Policy Acknowledgement

By placing an order with Snappy Mood, customers acknowledge and agree to these shipping, delivery, address, return-to-sender, and reshipment terms.

9. Contact Information

If you have questions about your shipment, please contact:

Email: info@snappymood.com