Terms and Conditions
Welcome to Snappy Mood. In these Terms and Conditions, the words "we", "us" and "our" refer to Snappy Mood. We operate this webshop and website, including the information, content, features, tools, products and services available through the website. Together, these are referred to as the "Services".
Snappy Mood uses Shopify as its e-commerce platform. This allows us to offer our webshop, payment options and related functions to you.
These Terms and Conditions, together with the policy documents referred to in them, describe the rights and obligations that apply when you visit or use our Services, or when you place an order through our webshop.
Please read these Terms and Conditions carefully. They contain important information about your legal rights, including provisions on warranties, liability, orders, shipping, intellectual property and the use of our website.
By visiting, using, or interacting with our Services, or by placing an order, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree to these Terms and Conditions or to our Privacy Policy, please do not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms and Conditions, you confirm that you are of legal age under the laws of your place of residence. If you allow minors to access our Services through devices that you own, purchase or manage, you confirm that you give permission for this and that you are responsible for such use.
To visit our webshop, view products or place an order, you may be required to provide certain information. This may include, for example, your email address, billing details, payment details and shipping details.
You confirm that all information you provide to us is accurate, complete and up to date. You also confirm that you are authorized to share this information with us.
When you create an account, you are responsible for keeping your account details confidential and for all activities that take place through your account. You may not sell, transfer, license or assign your account to anyone else.
SECTION 2 - OUR PRODUCTS
We do our best to display our products and services as clearly and accurately as possible in our webshop. Many of our products are produced to order through print-on-demand. The customer chooses, among other things, the product type, size, color and design or print. However, colors, proportions, placement and appearance may differ slightly from what you see on your screen. This may be caused by your device, screen settings, production method, material or the selected product variant.
We cannot guarantee that the appearance, quality or experience of a product will fully match your personal expectations, as long as the product has been produced and delivered correctly in accordance with the order. Minor color differences, limited placement variations or normal production differences may occur with print-on-demand products.
Product descriptions, product information, prices and availability may be changed at any time without prior notice. We reserve the right to modify products, make them temporarily unavailable or remove them from our assortment.
We may, on a case-by-case basis, limit the quantity of products sold to a person, address, region or jurisdiction.
SECTION 3 - ORDERS
When you place an order through our webshop, you make an offer to purchase the relevant product or service. Snappy Mood may accept or refuse an order at its own discretion, to the extent permitted by law.
An order is only accepted by us after we have confirmed this acceptance. We must be able to receive and process your payment before we can definitively process the order.
Please check your order carefully before placing it. This applies in particular to the selected size, color, product variant, design, quantity and delivery address. Once an order has been accepted and production has started, cancellation or changes are often no longer possible because the product is made specifically for your order.
If we refuse, change or cancel an order, we will try to inform you using the email address, billing address or telephone number you provided with the order.
Returns and exchanges are handled exclusively in accordance with our Refund Policy.
You confirm that your purchase is intended for personal or household use and not for commercial resale, onward sale or export, unless we have given our prior written consent.
SECTION 4 - MADE-TO-ORDER PRODUCTS AND RETURNS
Snappy Mood sells products that are produced after an order is placed. We work with external print-on-demand, production and fulfillment partners. At this time, all orders are produced and shipped from the United States.
Because our products are made to order, we do not normally keep large quantities of finished items in stock. Each product is created based on the size, color, design and quantity selected by the customer.
Eligibility for cancellations, returns, replacements and refunds depends on the delivery country, the reason for the request and applicable consumer law. All cancellations, returns, replacements, refunds and exchanges are handled exclusively in accordance with our Refund Policy. We do not offer direct exchanges.
If an item arrives damaged, defective, misprinted or incorrect, the customer should contact us as soon as possible and provide the order number and clear photos of the issue. Customers should not return an item unless instructed to do so. After reviewing the request, we will provide an appropriate solution in accordance with our Refund Policy and applicable law.
Nothing in this section limits any mandatory consumer rights under applicable law.
SECTION 5 - PRICES AND BILLING
Prices, discounts, offers and promotions may be changed without prior notice. The price applicable to a product or service is the price displayed at the time you place the order and stated in the order confirmation.
Applicable taxes and any known mandatory charges are included in or clearly shown with the total price before the order is placed. Shipping costs and any customs charges, import duties or other costs that cannot be calculated in advance are disclosed separately.
Prices in our online store may differ from prices on other sales channels, in physical stores or on third-party websites. We may also offer temporary promotions with additional or different terms. If promotional terms differ from these Terms and Conditions, the specific promotional terms apply to that promotion.
You agree to provide current, accurate and complete purchase, payment and account information. You are responsible for updating your details in a timely manner, such as your email address, payment details and billing details, so that we can process your order and contact you if necessary.
You confirm that the payment details you provide are accurate and complete, that you are authorized to use the selected payment method, and that you will pay the amounts due, including any applicable shipping costs, taxes and other charges disclosed before the order is placed.
SECTION 6 - SHIPPING AND DELIVERY
We do our best to produce, process and ship all orders carefully. At this time, orders are produced, packed and dispatched from the United States.
Production and delivery times shown on our website are estimates and cannot be guaranteed unless expressly stated otherwise. Production time is separate from shipping time.
Shipping rates, available delivery destinations, estimated delivery times and free-shipping eligibility are described in our Shipping Policy and are displayed during checkout where applicable.
Delivery may be delayed by carriers, customs procedures, busy periods, weather conditions, strikes, technical failures or other circumstances beyond our reasonable control.
To the extent permitted by law, the risk of loss or damage passes to the customer when the order has been delivered to the customer or to a recipient designated by the customer.
Nothing in this section limits any mandatory consumer rights under applicable law.
SECTION 7 - INTELLECTUAL PROPERTY
All elements of our Services, including but not limited to trade names, trademarks, logos, text, product information, images, graphic elements, product reviews, videos, audio, designs, layouts and the selection and arrangement thereof, belong to Snappy Mood, our licensors or other rights holders.
This content is protected by applicable laws relating to copyright, trademark law and other intellectual property rights.
You may use our Services only for personal and non-commercial use. Without our prior written consent, you may not copy, distribute, modify, publish, store, download, forward, disclose, commercially use or create derivative works from any material from our Services.
Nothing in these Terms and Conditions may be interpreted as granting a license or any other right to the intellectual property of Snappy Mood, Shopify or a third party, except to the extent expressly stated in these Terms and Conditions.
Unauthorized use of our Services or content may infringe intellectual property rights and may result in legal action.
The names, logos, product names, service names, designs and slogans of Snappy Mood are the property of Snappy Mood or its licensors. You may not use them without prior written permission. The name, logos, product names, service names, designs and slogans of Shopify are the property of Shopify. All other names, logos and trademarks belong to their respective owners.
SECTION 8 - OPTIONAL TOOLS
Through our Services, you may have access to third-party tools or features. We do not manage these tools, monitor them or control how they operate.
You acknowledge that such tools are provided "as available" and "as is", without warranties, conditions or commitments from us. We are not liable for any damage or loss arising from your use of optional third-party tools.
Use of such tools is entirely at your own risk. You are responsible for reading and accepting the terms and conditions of the relevant third party.
If we offer new features, tools or resources through our Services in the future, these will also be subject to these Terms and Conditions, unless we expressly state different terms.
SECTION 9 - THIRD-PARTY LINKS
Our Services may contain links, references or embedded features originating from third-party websites, platforms or services.
We do not control these external websites and materials and are not responsible for their content, accuracy, security, availability or operation. If you visit a third-party website through our Services, you do so at your own risk.
We are not liable for damage, loss or problems arising from your use of third-party websites, products, services, information or resources. Always carefully read the terms and policy documents of the relevant third party before entering into a transaction.
Questions, complaints, claims or concerns about third-party products or services must be directed directly to that third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Snappy Mood uses Shopify to provide the webshop and related e-commerce functions. However, sales agreements and purchases made through our webshop are concluded directly between you and Snappy Mood.
By using our Services, you acknowledge that Shopify is not responsible for the sale between you and Snappy Mood. This includes, among other things, complaints, damage, injury, loss or other consequences relating to products or services purchased by you.
To the extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from or relating to your purchases and transactions with Snappy Mood.
SECTION 11 - PRIVACY POLICY
Personal data that we collect through our Services is processed in accordance with our Privacy Policy.
Certain personal data may also be processed in accordance with Shopify's Privacy Policy. Because our Services are hosted through Shopify, Shopify may collect and process data relating to your access to and use of our Services, including to make the webshop technically possible, secure it and improve it.
Data that you provide through our Services may be shared with Shopify and with other service providers or partners required to deliver our Services. These parties may be located in a country other than the country where you live.
By using our Services, you confirm that you have had the opportunity to read our Privacy Policy. In the Privacy Policy, we further explain how we, Shopify and our partners use personal data.
SECTION 12 - FEEDBACK
When you provide, upload, post, email or otherwise share ideas, suggestions, reviews, comments, proposals, plans or other forms of feedback with us, you give us permission to use this feedback worldwide, free of charge, sublicensable and for an indefinite period.
This means that we may use, reproduce, adapt, publish, distribute, display and apply your feedback for any purpose, including commercial purposes, improving our Services, developing products and promoting our webshop.
You confirm that you own the feedback or have the necessary rights to provide it to us. You also confirm that you have clearly disclosed any compensation, discounts or incentives you received in connection with your feedback.
We are not required to treat feedback confidentially, pay compensation for it or respond to it.
We may, at our own discretion, monitor, modify or remove feedback if we believe it is unlawful, offensive, threatening, defamatory, discriminatory, pornographic, obscene, misleading, harmful or otherwise inappropriate, or if it infringes the rights of third parties or violates these Terms and Conditions.
You agree that your feedback will not violate the rights of third parties, including copyrights, trademarks, privacy rights, publicity rights or other personal or proprietary rights.
You may not use a false email address, impersonate another person or mislead us or third parties about the origin of your feedback. You are fully responsible for the feedback you provide and for its accuracy. We accept no liability for feedback posted by you or by third parties.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Information on our website may contain typing errors, inaccuracies or missing information. This may relate, for example, to product descriptions, prices, promotions, offers, shipping costs, delivery times or availability.
We reserve the right to correct such errors, inaccuracies or omissions, to change or update information and, to the extent permitted by law, to cancel orders when information proves to be incorrect. This may also happen after you have placed an order.
SECTION 14 - PROHIBITED USE
You may use our Services only for lawful purposes and in accordance with these Terms and Conditions.
You may not use our Services, directly or indirectly, for unlawful, misleading, harmful or malicious purposes. You may also not use our Services to violate applicable laws and regulations, infringe our intellectual property rights or those of others, intimidate, harass, insult, harm or mislead people, or spread false or misleading information.
It is not permitted to send, upload, download, use or reuse material that violates these Terms and Conditions. It is also prohibited to send unsolicited advertising, spam, chain letters, junk mail or similar messages.
You may not impersonate another person or organization and you may not engage in behavior that restricts, prevents or harms the use of our Services by others, or that in our opinion may cause damage to Snappy Mood, Shopify or other users.
In addition, you may not upload or spread viruses, malware or harmful code, copy, duplicate, sell, resell or exploit any part of our Services, collect or track personal data of others, or use techniques such as spam, phishing, pharming, pretexting, spiders, crawlers or scraping.
You may not disrupt, bypass or attempt to breach security features of our Services, related websites, other websites or the internet.
If we determine that you violate these Terms and Conditions, we may suspend, restrict, disable or terminate your access or account without prior notice, to the extent permitted by law.
SECTION 15 - TERMINATION
We may terminate or restrict this agreement or your access to our Services, or any part of them, at our own discretion, to the extent permitted by law. You remain responsible for all amounts due up to and including the date of termination.
Provisions that by their nature should continue to apply after termination will remain in force. This includes, among other things, provisions on intellectual property, feedback, termination, disclaimer of warranties, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law and privacy.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information made available through our Services is intended as general information. We do not guarantee that this information is always accurate, complete, up to date or suitable for a specific purpose. Use of or reliance on this information is at your own risk.
To the extent permitted by law, our Services and the products offered through our Services are made available "as is" and "as available", without additional warranties, representations or conditions of any kind, unless we expressly state otherwise in writing.
To the extent permitted by law, we exclude implied warranties, including warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
We do not guarantee that our Services will always operate uninterrupted, timely, securely or error-free. Some jurisdictions do not allow, or only partially allow, the limitation or exclusion of certain warranties. In that case, this exclusion applies only to the extent permitted by law.
SECTION 17 - LIMITATION OF LIABILITY
To the extent permitted by law, Snappy Mood, our partners, directors, employees, affiliates, representatives, contractors, service providers, licensors, Shopify and Shopify's affiliates are not liable for injury, loss, claims or any direct, indirect, incidental, special, punitive or consequential damages.
This includes, but is not limited to, loss of profit, loss of revenue, lost savings, data loss, replacement costs or similar damages, regardless of whether the claim is based on contract, tort, negligence, strict liability or any other legal basis.
This limitation applies to damage arising from or relating to your use of our Services, products obtained through our Services, errors or omissions in content, or loss or damage resulting from content or products posted, transmitted or made available through our Services, even if we have been advised of the possibility of such damage.
Where statutory consumer rights may not be excluded or limited, those rights remain fully applicable.
SECTION 18 - DAMAGES AND INDEMNIFICATION
You agree to indemnify, defend and hold harmless Snappy Mood, Shopify and our respective affiliates, partners, officers, directors, employees, representatives, contractors, licensors and service providers against losses, damages, liabilities, claims and reasonable costs, including reasonable attorney fees, to the extent arising from your actions.
This applies, among other things, when a claim arises from your breach of these Terms and Conditions or the documents referred to in them, your violation of laws and regulations, your infringement of third-party rights or your access to and use of our Services.
We will inform you, to the extent reasonably possible, of any claim for which indemnification is requested. Failure to inform you immediately does not release you from your obligations, unless you can demonstrate that this causes you material disadvantage.
To the extent permitted by law, we may control the defense and settlement of such a claim, including the choice of legal counsel. We will not enter into a settlement that imposes non-financial obligations on you without your consent, which may not be unreasonably withheld. You will cooperate in the defense of claims, including by providing relevant information and documents.
SECTION 19 - SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision will remain enforceable to the fullest extent permitted by law. The unenforceable part will be deemed severed from these Terms and Conditions.
The validity and enforceability of the remaining provisions will not be affected.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
If we do not immediately exercise or enforce any right or provision under these Terms and Conditions, this does not mean that we waive that right or provision.
These Terms and Conditions and all policies or operating rules that we publish on our website or in connection with our Services constitute the entire agreement between you and us regarding the use of our Services.
This agreement replaces all prior or simultaneous agreements, communications and proposals, whether oral or written, between you and us relating to the same subject matter, including earlier versions of these Terms and Conditions.
Any ambiguities in the interpretation of these Terms and Conditions will not automatically be interpreted against the party that drafted them.
SECTION 21 - ASSIGNMENT
You may not transfer, delegate or assign this agreement, or your rights and obligations under these Terms and Conditions, without our prior written consent. Any attempt to do so without consent is invalid.
We may transfer, assign or delegate these Terms and Conditions and our rights and obligations under them without your consent or prior notice, to the extent permitted by law.
SECTION 22 - GOVERNING LAW
These Terms and Conditions and any separate agreements under which we provide Services to you are governed by Dutch law, unless mandatory consumer protection laws in your country or region provide otherwise.
Disputes will be submitted to the competent court in the Netherlands, unless applicable mandatory law gives you the right to bring a dispute before another competent court. Statutory consumer rights that may not be excluded or limited always remain applicable.
SECTION 23 - HEADINGS
The headings and section titles in these Terms and Conditions are intended solely to make the text easier to read. They do not affect the interpretation or scope of the provisions.
SECTION 24 - CHANGES TO THESE TERMS AND CONDITIONS
You can always view the most recent version of these Terms and Conditions on this page.
We reserve the right, at our own discretion, to change, supplement or replace these Terms and Conditions by posting an updated version on our website.
It is your responsibility to check our website regularly for changes. Where required by law, we will inform you of important changes. The amended Terms and Conditions apply from the date stated in the notice or on the website.
If you continue to use our Services after changes have been posted, this means that you accept the amended Terms and Conditions.
SECTION 25 - CONTACT DETAILS
Questions about these Terms and Conditions can be directed to Snappy Mood using the following contact details:
Company: FM-Deal
Snappy Mood is a tradename of FM-Deal
Website: SnappyMood.com
Address: Thorbeckelaan 601, 2564 CE, The Hague, The Netherlands
CoC: 27194074
VAT number: NL002042520B57
Email: info@snappymood.com
Phone: +31 70 250 5724
Customers may also contact us through the Contact page on our website.